SCHEDULE “A”: Terms and Conditions1.Services.PiinPointwillprovidetheservicesdescribedintheServiceDescriptioninthechartonthefirstpageofthisAgreementonthetermsofthisAgreement(the“Services”).CustomeracknowledgesthattheServicesmaybedependentonprovisionofinformationoraccesstoCustomersystems.PiinPointwillusecommerciallyreasonableeffortsto:(i)providetoCustomerbasiccustomersupport;and(ii)makethePlatformavailable24hoursaday,7daysaweek,withminimaldowntime;exceptfor:(1)planneddowntimeformaintenanceandscheduledupgrades(whichmayalterthefunctionalityofthePlatform);and(2)unavailabilitycausedbycircumstancesbeyondPiinPoint’sreasonablecontrol,includingactsofGod,actsofgovernment,flood,fire,earthquakes,civilunrest,actsofterror,strikesorotherlabourproblems,Internetserviceproviderfailuresordelays,ortheunavailabilityofanythird-partyprovidedservices.PiinPointmayalterthefunctionalityanduserinterfacesofthePlatformfromtimetotimeinitssolediscretionaspartofdevelopingtheOffering(beingacombinationofthePiinPointPlatformandServices)andimprovingtheuserexperienceofPiinPoint’sothercustomers.ItisCustomer’sresponsibilitytobackupontoCustomer’sownlocalsystemallCustomerData(asdefinedinSection2.2below),includingalldata,filesandrecordsthatCustomersubmitstoPiinPoint.2.License Grants.2.1LicenseGrantsbyPiinPoint.SubjecttothetermsandconditionsofthisAgreementPiinPointgrantstoCustomer:(i)arevocable,non-exclusive,non-transferablelicenseduringtheTermtoaccessandusethePiinPointPlatformovertheInternetandthroughthethenavailablestandardinterfaceforthePlatforminconnectionwithreceivingtheServices;and(ii)arevocable,perpetual,non-exclusive,non-transferable,royalty-free,fullypaid-upworldwidelicensetocopy,use,reproduce,accessandstoreanymodifications,compilations,derivativeworksandresultsfromprocessing(includinganalyses,reportsandvisualrepresentations)createdordevelopedfromCustomerDatabyPiinPointinconnectionwiththeServices,ineachcase solely for Customer’s internal business purposes.2.2LicenseGrantbyCustomer.SubjecttothetermsandconditionsofthisAgreement,includingPiinPoint’sconfidentialityobligations,CustomergrantstoPiinPointatransferable,royalty-free,fullypaid-up,worldwidelicensetocopy,use,reproduce,modify,develop,access,collect,storeandusetheCustomerDataforthesolepurposeofprovidingtheServicestoCustomer.3.Reservation of Rights.3.1RightsReservedbyPiinPoint.PiinPointreservesallrightsintheServices,thePlatform,andallmaterialsprovidedbyPiinPointhereunderandnotspecificallygrantedtoCustomer
(“PiinPointProperty”).Allright,titleandinterestinthePiinPointProperty,aswellasanyupdate,modification,adaptation,translation,customizationorderivativeworkthereof,andallintellectualpropertyrightsthereinwillremainwithPiinPoint(orPiinPoint’sthirdpartysuppliers,as applicable)3.2RightsReservedbyCustomer.CustomerexpresslyreservesallrightsinanydatathatCustomer(oranyUser)loads,transmitstoorentersintothePlatform,includingdatathatthePlatformisconfiguredtoobtainfromCustomer’sserversorsystems(the“CustomerData”),subjecttothelicensethatCustomergrantsPiinPointinaccordancewiththeprovisionsofthisAgreement,andprovidedthatCustomerdoesnotacquireanyintellectualpropertyrightsintheServices, the Platform or any elements of any of the foregoing.4.Privacy Policy; Limitation, Suspension or Termination of Access.4.1PrivacyPolicy.TotheextentthatCustomerDatamaycontainanyPersonalInformationofCustomer,itsemployeesoragents,CustomeragreestothetermsofPiinPoint’sprivacypolicy(the“PrivacyPolicy”)locatedat:https://app.piinpoint.com/files/privacy.pdf,andwhichishereinincorporatedbyreferenceandformspartofthisAgreement.TotheextentthatCustomerDatamaycontainanyPersonalInformationofCustomer’sendusersorclients,Piinpointshall(i)protectsuchpersonalinformationinaccordancewiththetermsofthePrivacyPolicy;(ii)usesuchpersonalinformationsolelyforthepurposeofprovidingtheServicesandotherwiseinaccordancewithapplicablelaws;and(iii)immediatelydeletesuchpersonalinformationontermination Customer’s subscription to the Services.4.2Limitation,SuspensionorTerminationofAccess.PiinPointmaysuspend,terminateorlimitCustomer’saccesstooruseofthePlatformortheServiceswithoutnoticeinorderto:(a)prevent damage to, or degradation of the integrity of, PiinPoint’s systems or PiinPoint Property;(b)complywithanylaw,regulation,courtorder,orothergovernmentalrequestororder;or(c)otherwiseprotectPiinPointfrompotentiallegalliabilityorharmtoitsreputationorbusiness.PiinPointwillusecommerciallyreasonableeffortstonotifyCustomerofthereasonsforsuchactionassoonasreasonablypracticable.PiinPointwillnotberesponsibleforanylossordamagesincurredbyCustomerasaresultofanyinterferenceofaccesstooruseofthePlatform or the Services under this Section.5.Customer Responsibilities and Restrictions.5.1OnCustomer’srequest,butsubjecttoanylimitationsassociatedwithCustomer’senterprisesubscriptionaccount,PiinPointwillissueuseridentificationandpassword(“UserID”)toCustomerforeachindividualCustomerwishestohaveaccesstoanduseoftheOffering(each,a“User”).UsersmayonlyaccessandusethePlatformandtheServicesthroughtheirparticularUserID.CustomerisresponsibleformaintainingtheconfidentialityofUserIDsandwillpromptlynotifyPiinPointofanyactualorsuspectedunauthorizeduseoftheOffering.
CustomerisresponsibleforallactivityoccurringundertheUserIDsandforthecompliancebytheUserswiththisAgreement.Withoutlimitingthegeneralityoftheforegoing,Customeragreesthat Customer will not, and will not permit any person to:●use the Offering other than as permitted by this Agreement;●usetheOfferingtosend,store,publish,post,uploadorotherwisetransmitanyCustomerDatainviolationofanywarranty,representationorobligationofCustomerunderthisAgreement;●license,sublicense,sell,resell,rent,lease,transfer,assign,distribute,timeshareorotherwisecommerciallyexploitormaketheOfferingavailabletoanythirdparty,otherthantotheUsers,orasotherwiseexpresslycontemplatedinaccordancewiththisAgreement;●usetheOfferingtoupload,collect,transmit,store,useorprocess,oraskPiinPointtoobtainfromthirdparties,anyCustomerData:(A)thatCustomerdoesnothavethelawfulrighttocopy,transmit,distribute,anddisplay(B)forwhichCustomerdoesnothavetheconsentorpermissionfromtheownerofanyPersonalInformationcontainedtherein;(C)thatinfringes,misappropriatesorotherwiseviolatesanyintellectualpropertyorotherproprietaryrightsofanythirdparty(includinganyintellectualpropertyright,tradesecret,moral right or right of publicity); (D) that is tortious, defamatory, obscene, or offensive; or(E)thatviolates,orencouragesanyconductthatwouldviolate,anyapplicablelaworregulation or would give rise to civil or criminal liability;●usetheOfferingtosend,store,publish,post,uploadorotherwisetransmitanyviruses,Trojanhorses,worms,timebombs,corruptedfilesorothercomputerprogrammingroutinesthatareintendedtodamage,detrimentallyinterferewith,surreptitiouslyintercept or expropriate any systems, data, personal information or property of another;●usetheOfferinginamannerthatinterfereswithordisruptstheintegrityorperformanceof the Offering;●attempttogainunauthorizedaccesstotheOfferingoritsrelatedsystemsornetworksincludingusingorknowinglypermittingtheuseofanysecuritytestingtoolsinordertoprobe, scan or attempt to penetrate or ascertain the security of the Offering;●use any data mining, robots or similar data gathering or extraction methods;●copy,translate,createaderivativeworkof,reverseengineer,reverseassemble,disassemble,ordecompiletheOfferingoranypartthereoforotherwiseattempttodiscoveranysourcecodeormodifytheOffering,exceptasexpresslyprovidedforinthisAgreement.5.2CustomerResponsibilityforCustomerData.CustomerhassoleresponsibilityforCustomerData.PiinPointwillusetheCustomerDataitisprovidedbyCustomerorthirdpartiesinperformingtheServices“asis”,andisnotresponsibleforreviewing,validatingorotherwiseconfirmingtheaccuracy,appropriatenessorcompletenessofCustomerData.Customermaydelete or request PiinPoint to delete all or part of the Customer Data at any time.
6FeesandPayment.CustomerwillpaytoPiinPointtheset-upfee(ifanyindicatedonthechartonthefirstpageofthisAgreement)onorbeforetheEffectiveDateandCustomerwillpaytoPiinPointthesubscriptionfeeintheamountsandfrequencyindicatedinthechartatthebeginningofthisAgreement.PiinPointmaysendtoCustomerinvoicesforanyamountsthathavebecomedueandpayableunderthisAgreement.Customeragreestopayallinvoicedamountswithin30calendardaysoftheinvoicedate.PiinPointmaysuspendCustomer’saccesstotheOfferinguntilalldueamountsarepaidinfull.Anylatepaymentwillbeincreasedbythecostsofcollection(includingreasonablelegalfees),andwillincurinterestattherateofoneandahalfpercent(1.5%)compoundedmonthly(19.56%annually),orthemaximumlegalrate(ifless)untilfullypaid.FeesandchargesquotedinthisAgreementdonotinclude,andCustomershallpay,allsales,use,grossreceipts,value-added,GST/HST,personalpropertyorothertaxes, and all applicable duties, tariffs, assessments, export and import fees or similar charges7Customer Warranty; Disclaimer; Indemnity.7.1CustomerWarranty.CustomerrepresentsandwarrantsthattheCustomerDatawillcontainnopersonallyidentifiableinformation(“PersonalInformation”),exceptforPersonalInformation:(i)inrespectofwhichCustomerhasprovidedalldisclosuresandobtainedallconsentsfromallapplicableindividualsinaccordancewithapplicablelaws;and(ii)thatcomplieswithCustomer’srepresentations, warranties and obligations set out in this Agreement.7.2WarrantyDisclaimer.EXCEPTASSPECIFICALLYPROVIDEDINTHISSECTION,THEOFFERINGANDANYOTHERPRODUCTSANDSERVICESPROVIDEDBYPIINPOINTTOCUSTOMERAREPROVIDED“ASIS”,“ASAVAILABLE”,WITHALLFAULTSANDWITHOUTANYWARRANTIES,REPRESENTATIONSORCONDITIONSOFANYKIND.PIINPOINTHEREBYDISCLAIMSALLEXPRESS,IMPLIED,COLLATERALORSTATUTORYWARRANTIES,REPRESENTATIONSORCONDITIONS,WHETHERWRITTENORORAL,INCLUDINGANYIMPLIEDWARRANTIESOFMERCHANTABILITY,TITLE,NONINFRINGEMENT,SECURITY,RELIABILITY,COMPLETENESS,QUIETENJOYMENT,ACCURACY,QUALITY,INTEGRATIONORFITNESSFORAPARTICULARPURPOSE.PIINPOINTDOESNOTWARRANTTHATTHEOFFERINGWILLOPERATEWITHOUTINTERRUPTIONORBEERRORFREE.WITHOUTLIMITINGTHEGENERALITYOFANYOFTHEFOREGOING,PIINPOINTEXPRESSLYDISCLAIMSANYREPRESENTATIONORWARRANTYTHATANYDATAORINFORMATIONPROVIDEDTOCUSTOMERINCONNECTIONWITHCUSTOMER’SUSEOFTHESERVICES(INCLUDINGALERTSANDRECOMMENDATIONS)ISACCURATE,ORCANORSHOULDBERELIEDUPONBYCUSTOMER FOR ANY PURPOSE WHATSOEVER.7.3Indemnity.CustomeragreestoindemnifyandholdharmlessPiinPoint,itsemployees,officers,directorsandaffiliatesagainstanyandallliability(includingdamages,recoveries,
SCHEDULE “A”: Terms and Conditions1.Services.PiinPointwillprovidetheservicesdescribedintheServiceDescriptioninthechartonthefirstpageofthisAgreementonthetermsofthisAgreement(the“Services”).CustomeracknowledgesthattheServicesmaybedependentonprovisionofinformationoraccesstoCustomersystems.PiinPointwillusecommerciallyreasonableeffortsto:(i)providetoCustomerbasiccustomersupport;and(ii)makethePlatformavailable24hoursaday,7daysaweek,withminimaldowntime;exceptfor:(1)planneddowntimeformaintenanceandscheduledupgrades(whichmayalterthefunctionalityofthePlatform);and(2)unavailabilitycausedbycircumstancesbeyondPiinPoint’sreasonablecontrol,includingactsofGod,actsofgovernment,flood,fire,earthquakes,civilunrest,actsofterror,strikesorotherlabourproblems,Internetserviceproviderfailuresordelays,ortheunavailabilityofanythird-partyprovidedservices.PiinPointmayalterthefunctionalityanduserinterfacesofthePlatformfromtimetotimeinitssolediscretionaspartofdevelopingtheOffering(beingacombinationofthePiinPointPlatformandServices)andimprovingtheuserexperienceofPiinPoint’sothercustomers.ItisCustomer’sresponsibilitytobackupontoCustomer’sownlocalsystemallCustomerData(asdefinedinSection2.2below),includingalldata,filesandrecordsthatCustomersubmitstoPiinPoint.2.License Grants.2.1LicenseGrantsbyPiinPoint.SubjecttothetermsandconditionsofthisAgreementPiinPointgrantstoCustomer:(i)arevocable,non-exclusive,non-transferablelicenseduringtheTermtoaccessandusethePiinPointPlatformovertheInternetandthroughthethenavailablestandardinterfaceforthePlatforminconnectionwithreceivingtheServices;and(ii)arevocable,perpetual,non-exclusive,non-transferable,royalty-free,fullypaid-upworldwidelicensetocopy,use,reproduce,accessandstoreanymodifications,compilations,derivativeworksandresultsfromprocessing(includinganalyses,reportsandvisualrepresentations)createdordevelopedfromCustomerDatabyPiinPointinconnectionwiththeServices,ineachcase solely for Customer’s internal business purposes.2.2LicenseGrantbyCustomer.SubjecttothetermsandconditionsofthisAgreement,includingPiinPoint’sconfidentialityobligations,CustomergrantstoPiinPointatransferable,royalty-free,fullypaid-up,worldwidelicensetocopy,use,reproduce,modify,develop,access,collect,storeandusetheCustomerDataforthesolepurposeofprovidingtheServicestoCustomer.3.Reservation of Rights.3.1RightsReservedbyPiinPoint.PiinPointreservesallrightsintheServices,thePlatform,andallmaterialsprovidedbyPiinPointhereunderandnotspecificallygrantedtoCustomer
(“PiinPointProperty”).Allright,titleandinterestinthePiinPointProperty,aswellasanyupdate,modification,adaptation,translation,customizationorderivativeworkthereof,andallintellectualpropertyrightsthereinwillremainwithPiinPoint(orPiinPoint’sthirdpartysuppliers,as applicable)3.2RightsReservedbyCustomer.CustomerexpresslyreservesallrightsinanydatathatCustomer(oranyUser)loads,transmitstoorentersintothePlatform,includingdatathatthePlatformisconfiguredtoobtainfromCustomer’sserversorsystems(the“CustomerData”),subjecttothelicensethatCustomergrantsPiinPointinaccordancewiththeprovisionsofthisAgreement,andprovidedthatCustomerdoesnotacquireanyintellectualpropertyrightsintheServices, the Platform or any elements of any of the foregoing.4.Privacy Policy; Limitation, Suspension or Termination of Access.4.1PrivacyPolicy.TotheextentthatCustomerDatamaycontainanyPersonalInformationofCustomer,itsemployeesoragents,CustomeragreestothetermsofPiinPoint’sprivacypolicy(the“PrivacyPolicy”)locatedat:https://app.piinpoint.com/files/privacy.pdf,andwhichishereinincorporatedbyreferenceandformspartofthisAgreement.TotheextentthatCustomerDatamaycontainanyPersonalInformationofCustomer’sendusersorclients,Piinpointshall(i)protectsuchpersonalinformationinaccordancewiththetermsofthePrivacyPolicy;(ii)usesuchpersonalinformationsolelyforthepurposeofprovidingtheServicesandotherwiseinaccordancewithapplicablelaws;and(iii)immediatelydeletesuchpersonalinformationontermination Customer’s subscription to the Services.4.2Limitation,SuspensionorTerminationofAccess.PiinPointmaysuspend,terminateorlimitCustomer’saccesstooruseofthePlatformortheServiceswithoutnoticeinorderto:(a)prevent damage to, or degradation of the integrity of, PiinPoint’s systems or PiinPoint Property;(b)complywithanylaw,regulation,courtorder,orothergovernmentalrequestororder;or(c)otherwiseprotectPiinPointfrompotentiallegalliabilityorharmtoitsreputationorbusiness.PiinPointwillusecommerciallyreasonableeffortstonotifyCustomerofthereasonsforsuchactionassoonasreasonablypracticable.PiinPointwillnotberesponsibleforanylossordamagesincurredbyCustomerasaresultofanyinterferenceofaccesstooruseofthePlatform or the Services under this Section.5.Customer Responsibilities and Restrictions.5.1OnCustomer’srequest,butsubjecttoanylimitationsassociatedwithCustomer’senterprisesubscriptionaccount,PiinPointwillissueuseridentificationandpassword(“UserID”)toCustomerforeachindividualCustomerwishestohaveaccesstoanduseoftheOffering(each,a“User”).UsersmayonlyaccessandusethePlatformandtheServicesthroughtheirparticularUserID.CustomerisresponsibleformaintainingtheconfidentialityofUserIDsandwillpromptlynotifyPiinPointofanyactualorsuspectedunauthorizeduseoftheOffering.
CustomerisresponsibleforallactivityoccurringundertheUserIDsandforthecompliancebytheUserswiththisAgreement.Withoutlimitingthegeneralityoftheforegoing,Customeragreesthat Customer will not, and will not permit any person to:●use the Offering other than as permitted by this Agreement;●usetheOfferingtosend,store,publish,post,uploadorotherwisetransmitanyCustomerDatainviolationofanywarranty,representationorobligationofCustomerunderthisAgreement;●license,sublicense,sell,resell,rent,lease,transfer,assign,distribute,timeshareorotherwisecommerciallyexploitormaketheOfferingavailabletoanythirdparty,otherthantotheUsers,orasotherwiseexpresslycontemplatedinaccordancewiththisAgreement;●usetheOfferingtoupload,collect,transmit,store,useorprocess,oraskPiinPointtoobtainfromthirdparties,anyCustomerData:(A)thatCustomerdoesnothavethelawfulrighttocopy,transmit,distribute,anddisplay(B)forwhichCustomerdoesnothavetheconsentorpermissionfromtheownerofanyPersonalInformationcontainedtherein;(C)thatinfringes,misappropriatesorotherwiseviolatesanyintellectualpropertyorotherproprietaryrightsofanythirdparty(includinganyintellectualpropertyright,tradesecret,moral right or right of publicity); (D) that is tortious, defamatory, obscene, or offensive; or(E)thatviolates,orencouragesanyconductthatwouldviolate,anyapplicablelaworregulation or would give rise to civil or criminal liability;●usetheOfferingtosend,store,publish,post,uploadorotherwisetransmitanyviruses,Trojanhorses,worms,timebombs,corruptedfilesorothercomputerprogrammingroutinesthatareintendedtodamage,detrimentallyinterferewith,surreptitiouslyintercept or expropriate any systems, data, personal information or property of another;●usetheOfferinginamannerthatinterfereswithordisruptstheintegrityorperformanceof the Offering;●attempttogainunauthorizedaccesstotheOfferingoritsrelatedsystemsornetworksincludingusingorknowinglypermittingtheuseofanysecuritytestingtoolsinordertoprobe, scan or attempt to penetrate or ascertain the security of the Offering;●use any data mining, robots or similar data gathering or extraction methods;●copy,translate,createaderivativeworkof,reverseengineer,reverseassemble,disassemble,ordecompiletheOfferingoranypartthereoforotherwiseattempttodiscoveranysourcecodeormodifytheOffering,exceptasexpresslyprovidedforinthisAgreement.5.2CustomerResponsibilityforCustomerData.CustomerhassoleresponsibilityforCustomerData.PiinPointwillusetheCustomerDataitisprovidedbyCustomerorthirdpartiesinperformingtheServices“asis”,andisnotresponsibleforreviewing,validatingorotherwiseconfirmingtheaccuracy,appropriatenessorcompletenessofCustomerData.Customermaydelete or request PiinPoint to delete all or part of the Customer Data at any time.
6FeesandPayment.CustomerwillpaytoPiinPointtheset-upfee(ifanyindicatedonthechartonthefirstpageofthisAgreement)onorbeforetheEffectiveDateandCustomerwillpaytoPiinPointthesubscriptionfeeintheamountsandfrequencyindicatedinthechartatthebeginningofthisAgreement.PiinPointmaysendtoCustomerinvoicesforanyamountsthathavebecomedueandpayableunderthisAgreement.Customeragreestopayallinvoicedamountswithin30calendardaysoftheinvoicedate.PiinPointmaysuspendCustomer’saccesstotheOfferinguntilalldueamountsarepaidinfull.Anylatepaymentwillbeincreasedbythecostsofcollection(includingreasonablelegalfees),andwillincurinterestattherateofoneandahalfpercent(1.5%)compoundedmonthly(19.56%annually),orthemaximumlegalrate(ifless)untilfullypaid.FeesandchargesquotedinthisAgreementdonotinclude,andCustomershallpay,allsales,use,grossreceipts,value-added,GST/HST,personalpropertyorothertaxes, and all applicable duties, tariffs, assessments, export and import fees or similar charges7Customer Warranty; Disclaimer; Indemnity.7.1CustomerWarranty.CustomerrepresentsandwarrantsthattheCustomerDatawillcontainnopersonallyidentifiableinformation(“PersonalInformation”),exceptforPersonalInformation:(i)inrespectofwhichCustomerhasprovidedalldisclosuresandobtainedallconsentsfromallapplicableindividualsinaccordancewithapplicablelaws;and(ii)thatcomplieswithCustomer’srepresentations, warranties and obligations set out in this Agreement.7.2WarrantyDisclaimer.EXCEPTASSPECIFICALLYPROVIDEDINTHISSECTION,THEOFFERINGANDANYOTHERPRODUCTSANDSERVICESPROVIDEDBYPIINPOINTTOCUSTOMERAREPROVIDED“ASIS”,“ASAVAILABLE”,WITHALLFAULTSANDWITHOUTANYWARRANTIES,REPRESENTATIONSORCONDITIONSOFANYKIND.PIINPOINTHEREBYDISCLAIMSALLEXPRESS,IMPLIED,COLLATERALORSTATUTORYWARRANTIES,REPRESENTATIONSORCONDITIONS,WHETHERWRITTENORORAL,INCLUDINGANYIMPLIEDWARRANTIESOFMERCHANTABILITY,TITLE,NONINFRINGEMENT,SECURITY,RELIABILITY,COMPLETENESS,QUIETENJOYMENT,ACCURACY,QUALITY,INTEGRATIONORFITNESSFORAPARTICULARPURPOSE.PIINPOINTDOESNOTWARRANTTHATTHEOFFERINGWILLOPERATEWITHOUTINTERRUPTIONORBEERRORFREE.WITHOUTLIMITINGTHEGENERALITYOFANYOFTHEFOREGOING,PIINPOINTEXPRESSLYDISCLAIMSANYREPRESENTATIONORWARRANTYTHATANYDATAORINFORMATIONPROVIDEDTOCUSTOMERINCONNECTIONWITHCUSTOMER’SUSEOFTHESERVICES(INCLUDINGALERTSANDRECOMMENDATIONS)ISACCURATE,ORCANORSHOULDBERELIEDUPONBYCUSTOMER FOR ANY PURPOSE WHATSOEVER.7.3Indemnity.CustomeragreestoindemnifyandholdharmlessPiinPoint,itsemployees,officers,directorsandaffiliatesagainstanyandallliability(includingdamages,recoveries,
SCHEDULE “A”: Terms and Conditions1.Services.PiinPointwillprovidetheservicesdescribedintheServiceDescriptioninthechartonthefirstpageofthisAgreementonthetermsofthisAgreement(the“Services”).CustomeracknowledgesthattheServicesmaybedependentonprovisionofinformationoraccesstoCustomersystems.PiinPointwillusecommerciallyreasonableeffortsto:(i)providetoCustomerbasiccustomersupport;and(ii)makethePlatformavailable24hoursaday,7daysaweek,withminimaldowntime;exceptfor:(1)planneddowntimeformaintenanceandscheduledupgrades(whichmayalterthefunctionalityofthePlatform);and(2)unavailabilitycausedbycircumstancesbeyondPiinPoint’sreasonablecontrol,includingactsofGod,actsofgovernment,flood,fire,earthquakes,civilunrest,actsofterror,strikesorotherlabourproblems,Internetserviceproviderfailuresordelays,ortheunavailabilityofanythird-partyprovidedservices.PiinPointmayalterthefunctionalityanduserinterfacesofthePlatformfromtimetotimeinitssolediscretionaspartofdevelopingtheOffering(beingacombinationofthePiinPointPlatformandServices)andimprovingtheuserexperienceofPiinPoint’sothercustomers.ItisCustomer’sresponsibilitytobackupontoCustomer’sownlocalsystemallCustomerData(asdefinedinSection2.2below),includingalldata,filesandrecordsthatCustomersubmitstoPiinPoint.2.License Grants.2.1LicenseGrantsbyPiinPoint.SubjecttothetermsandconditionsofthisAgreementPiinPointgrantstoCustomer:(i)arevocable,non-exclusive,non-transferablelicenseduringtheTermtoaccessandusethePiinPointPlatformovertheInternetandthroughthethenavailablestandardinterfaceforthePlatforminconnectionwithreceivingtheServices;and(ii)arevocable,perpetual,non-exclusive,non-transferable,royalty-free,fullypaid-upworldwidelicensetocopy,use,reproduce,accessandstoreanymodifications,compilations,derivativeworksandresultsfromprocessing(includinganalyses,reportsandvisualrepresentations)createdordevelopedfromCustomerDatabyPiinPointinconnectionwiththeServices,ineachcase solely for Customer’s internal business purposes.2.2LicenseGrantbyCustomer.SubjecttothetermsandconditionsofthisAgreement,includingPiinPoint’sconfidentialityobligations,CustomergrantstoPiinPointatransferable,royalty-free,fullypaid-up,worldwidelicensetocopy,use,reproduce,modify,develop,access,collect,storeandusetheCustomerDataforthesolepurposeofprovidingtheServicestoCustomer.3.Reservation of Rights.3.1RightsReservedbyPiinPoint.PiinPointreservesallrightsintheServices,thePlatform,andallmaterialsprovidedbyPiinPointhereunderandnotspecificallygrantedtoCustomer
(“PiinPointProperty”).Allright,titleandinterestinthePiinPointProperty,aswellasanyupdate,modification,adaptation,translation,customizationorderivativeworkthereof,andallintellectualpropertyrightsthereinwillremainwithPiinPoint(orPiinPoint’sthirdpartysuppliers,as applicable)3.2RightsReservedbyCustomer.CustomerexpresslyreservesallrightsinanydatathatCustomer(oranyUser)loads,transmitstoorentersintothePlatform,includingdatathatthePlatformisconfiguredtoobtainfromCustomer’sserversorsystems(the“CustomerData”),subjecttothelicensethatCustomergrantsPiinPointinaccordancewiththeprovisionsofthisAgreement,andprovidedthatCustomerdoesnotacquireanyintellectualpropertyrightsintheServices, the Platform or any elements of any of the foregoing.4.Privacy Policy; Limitation, Suspension or Termination of Access.4.1PrivacyPolicy.TotheextentthatCustomerDatamaycontainanyPersonalInformationofCustomer,itsemployeesoragents,CustomeragreestothetermsofPiinPoint’sprivacypolicy(the“PrivacyPolicy”)locatedat:https://app.piinpoint.com/files/privacy.pdf,andwhichishereinincorporatedbyreferenceandformspartofthisAgreement.TotheextentthatCustomerDatamaycontainanyPersonalInformationofCustomer’sendusersorclients,Piinpointshall(i)protectsuchpersonalinformationinaccordancewiththetermsofthePrivacyPolicy;(ii)usesuchpersonalinformationsolelyforthepurposeofprovidingtheServicesandotherwiseinaccordancewithapplicablelaws;and(iii)immediatelydeletesuchpersonalinformationontermination Customer’s subscription to the Services.4.2Limitation,SuspensionorTerminationofAccess.PiinPointmaysuspend,terminateorlimitCustomer’saccesstooruseofthePlatformortheServiceswithoutnoticeinorderto:(a)prevent damage to, or degradation of the integrity of, PiinPoint’s systems or PiinPoint Property;(b)complywithanylaw,regulation,courtorder,orothergovernmentalrequestororder;or(c)otherwiseprotectPiinPointfrompotentiallegalliabilityorharmtoitsreputationorbusiness.PiinPointwillusecommerciallyreasonableeffortstonotifyCustomerofthereasonsforsuchactionassoonasreasonablypracticable.PiinPointwillnotberesponsibleforanylossordamagesincurredbyCustomerasaresultofanyinterferenceofaccesstooruseofthePlatform or the Services under this Section.5.Customer Responsibilities and Restrictions.5.1OnCustomer’srequest,butsubjecttoanylimitationsassociatedwithCustomer’senterprisesubscriptionaccount,PiinPointwillissueuseridentificationandpassword(“UserID”)toCustomerforeachindividualCustomerwishestohaveaccesstoanduseoftheOffering(each,a“User”).UsersmayonlyaccessandusethePlatformandtheServicesthroughtheirparticularUserID.CustomerisresponsibleformaintainingtheconfidentialityofUserIDsandwillpromptlynotifyPiinPointofanyactualorsuspectedunauthorizeduseoftheOffering.
CustomerisresponsibleforallactivityoccurringundertheUserIDsandforthecompliancebytheUserswiththisAgreement.Withoutlimitingthegeneralityoftheforegoing,Customeragreesthat Customer will not, and will not permit any person to:●use the Offering other than as permitted by this Agreement;●usetheOfferingtosend,store,publish,post,uploadorotherwisetransmitanyCustomerDatainviolationofanywarranty,representationorobligationofCustomerunderthisAgreement;●license,sublicense,sell,resell,rent,lease,transfer,assign,distribute,timeshareorotherwisecommerciallyexploitormaketheOfferingavailabletoanythirdparty,otherthantotheUsers,orasotherwiseexpresslycontemplatedinaccordancewiththisAgreement;●usetheOfferingtoupload,collect,transmit,store,useorprocess,oraskPiinPointtoobtainfromthirdparties,anyCustomerData:(A)thatCustomerdoesnothavethelawfulrighttocopy,transmit,distribute,anddisplay(B)forwhichCustomerdoesnothavetheconsentorpermissionfromtheownerofanyPersonalInformationcontainedtherein;(C)thatinfringes,misappropriatesorotherwiseviolatesanyintellectualpropertyorotherproprietaryrightsofanythirdparty(includinganyintellectualpropertyright,tradesecret,moral right or right of publicity); (D) that is tortious, defamatory, obscene, or offensive; or(E)thatviolates,orencouragesanyconductthatwouldviolate,anyapplicablelaworregulation or would give rise to civil or criminal liability;●usetheOfferingtosend,store,publish,post,uploadorotherwisetransmitanyviruses,Trojanhorses,worms,timebombs,corruptedfilesorothercomputerprogrammingroutinesthatareintendedtodamage,detrimentallyinterferewith,surreptitiouslyintercept or expropriate any systems, data, personal information or property of another;●usetheOfferinginamannerthatinterfereswithordisruptstheintegrityorperformanceof the Offering;●attempttogainunauthorizedaccesstotheOfferingoritsrelatedsystemsornetworksincludingusingorknowinglypermittingtheuseofanysecuritytestingtoolsinordertoprobe, scan or attempt to penetrate or ascertain the security of the Offering;●use any data mining, robots or similar data gathering or extraction methods;●copy,translate,createaderivativeworkof,reverseengineer,reverseassemble,disassemble,ordecompiletheOfferingoranypartthereoforotherwiseattempttodiscoveranysourcecodeormodifytheOffering,exceptasexpresslyprovidedforinthisAgreement.5.2CustomerResponsibilityforCustomerData.CustomerhassoleresponsibilityforCustomerData.PiinPointwillusetheCustomerDataitisprovidedbyCustomerorthirdpartiesinperformingtheServices“asis”,andisnotresponsibleforreviewing,validatingorotherwiseconfirmingtheaccuracy,appropriatenessorcompletenessofCustomerData.Customermaydelete or request PiinPoint to delete all or part of the Customer Data at any time.
6FeesandPayment.CustomerwillpaytoPiinPointtheset-upfee(ifanyindicatedonthechartonthefirstpageofthisAgreement)onorbeforetheEffectiveDateandCustomerwillpaytoPiinPointthesubscriptionfeeintheamountsandfrequencyindicatedinthechartatthebeginningofthisAgreement.PiinPointmaysendtoCustomerinvoicesforanyamountsthathavebecomedueandpayableunderthisAgreement.Customeragreestopayallinvoicedamountswithin30calendardaysoftheinvoicedate.PiinPointmaysuspendCustomer’saccesstotheOfferinguntilalldueamountsarepaidinfull.Anylatepaymentwillbeincreasedbythecostsofcollection(includingreasonablelegalfees),andwillincurinterestattherateofoneandahalfpercent(1.5%)compoundedmonthly(19.56%annually),orthemaximumlegalrate(ifless)untilfullypaid.FeesandchargesquotedinthisAgreementdonotinclude,andCustomershallpay,allsales,use,grossreceipts,value-added,GST/HST,personalpropertyorothertaxes, and all applicable duties, tariffs, assessments, export and import fees or similar charges7Customer Warranty; Disclaimer; Indemnity.7.1CustomerWarranty.CustomerrepresentsandwarrantsthattheCustomerDatawillcontainnopersonallyidentifiableinformation(“PersonalInformation”),exceptforPersonalInformation:(i)inrespectofwhichCustomerhasprovidedalldisclosuresandobtainedallconsentsfromallapplicableindividualsinaccordancewithapplicablelaws;and(ii)thatcomplieswithCustomer’srepresentations, warranties and obligations set out in this Agreement.7.2WarrantyDisclaimer.EXCEPTASSPECIFICALLYPROVIDEDINTHISSECTION,THEOFFERINGANDANYOTHERPRODUCTSANDSERVICESPROVIDEDBYPIINPOINTTOCUSTOMERAREPROVIDED“ASIS”,“ASAVAILABLE”,WITHALLFAULTSANDWITHOUTANYWARRANTIES,REPRESENTATIONSORCONDITIONSOFANYKIND.PIINPOINTHEREBYDISCLAIMSALLEXPRESS,IMPLIED,COLLATERALORSTATUTORYWARRANTIES,REPRESENTATIONSORCONDITIONS,WHETHERWRITTENORORAL,INCLUDINGANYIMPLIEDWARRANTIESOFMERCHANTABILITY,TITLE,NONINFRINGEMENT,SECURITY,RELIABILITY,COMPLETENESS,QUIETENJOYMENT,ACCURACY,QUALITY,INTEGRATIONORFITNESSFORAPARTICULARPURPOSE.PIINPOINTDOESNOTWARRANTTHATTHEOFFERINGWILLOPERATEWITHOUTINTERRUPTIONORBEERRORFREE.WITHOUTLIMITINGTHEGENERALITYOFANYOFTHEFOREGOING,PIINPOINTEXPRESSLYDISCLAIMSANYREPRESENTATIONORWARRANTYTHATANYDATAORINFORMATIONPROVIDEDTOCUSTOMERINCONNECTIONWITHCUSTOMER’SUSEOFTHESERVICES(INCLUDINGALERTSANDRECOMMENDATIONS)ISACCURATE,ORCANORSHOULDBERELIEDUPONBYCUSTOMER FOR ANY PURPOSE WHATSOEVER.7.3Indemnity.CustomeragreestoindemnifyandholdharmlessPiinPoint,itsemployees,officers,directorsandaffiliatesagainstanyandallliability(includingdamages,recoveries,